Associate Engineer (Enterprise & Digital Solutions)

The Associate Engineer is responsible for supporting enterprise and digital solutions used by internal and external customers. Responsibilities: 1. Enterprise & Digital Solutions Support: • Provide ongoing production and change request support for enterprise and digital applications(e.g. Helix, Service Web Portal,B2B, Order Service & Management, SharePoint, Qlik, etc.) and their associated interfaces with ERP/S2C and OSS/BSS applications. • Analyse and document business processes to configure and optimise enterprise and digital applications effectively. • Work closely with stakeholders to gather and translate business requirements into technical solutions. • Configure, test, and implement enterprise and digital applications, including related updates, to ensure alignment with business needs. • Monitor enterprise and digital application performance, troubleshoot issues, and implement corrective measures. • Manage system integrations for enterprise and digital applications, with other applications or platforms. 2. Data Analytics and Reporting: • Design and develop data models, dashboards, and reports using business intelligence tools (e.g., Qlik, Power BI, etc). • Analyse large datasets to generate actionable insights for stakeholders. • Develop automated solutions for data collection, transformation, and reporting. • Ensure data quality, accuracy, and security across all analytics processes. • Maintain documentation for all queries, reports, dashboards, and data sources. • Communicate findings effectively to stakeholders through presentations and visualisations. 3. Collaboration and Stakeholder Engagement: • Collaborate with cross-functional teams, including finance, operations, and IT, to ensure seamless system implementation and process alignment. • Provide technical support and training to end-users on enterprise and digital applications and data analytics tools. • Communicate system updates, changes, or issues to relevant stakeholders clearly and effectively. • Act as a liaison between business users and IT teams to ensure effective communication and project alignment. 4. System Maintenance and Compliance: • Perform the necessary IT General Controls (ITGCs)associated with enterprise and digital applications, data analytics tools, and related interfaces. • Liaise with vendors on project implementation, application testing, system upgrades, patches, and support in accordance with project methodologies and policies. • Ensure enterprise and digital applications comply with relevant regulations and industry standards. 5. Project Management: • Lead or support enterprise, digital, and analytics-related projects, including system upgrades, migrations, and new implementations. • Develop project timelines, milestones, and deliverables, ensuring delivery is timely and within budget. • Identify risks and implement mitigation strategies to achieve project success. • Perform any other duties as assigned to support departmental and organisational objectives. Requirements: • Diploma/Degree in Information Technology, Computer Engineering, or equivalent, preferably with relevant experience in OSS and/or the telecommunications industry. • Proficient in Microsoft tools such as Word, Excel, and PowerPoint. • Knowledge of tools such as SQL, Python, and workflow applications would be advantageous. • Experience in Linux environments and application server setup is advantageous. • Good command of written and spoken English. • Excellent interpersonal, communication and analytical skills. • Pro-active, meticulous, resourceful and strong team player. • Able to work independently under tight schedules. • Able to work well with stakeholders across all functional levels in the organisation. • Fresh graduates are encouraged to apply. Training and guidance will be provided to support the successful candidate in the role.