Senior Business Associate (Patient Service Lead)

Lead the patient experience at an established dental group. You set the standard at the front desk, guide the team, and keep daily operations on track — on fixed day hours. Work schedule: 5-day work week on a rotating shift, including at least one weekend day. Two rest days every week. Day shifts 8:30am to 6:15pm. No night shifts. Clinics closed on public holidays. What you'll do • Hold the standard of front-line patient service • Guide and train front-desk team members; allocate duties and cover gaps • Handle escalations and service recovery • Oversee accurate payments, end-of-day settlement and timely claims • Carry out the administrative work behind daily clinic operations (reports, records, supplies, coordination) What we're looking for • Prior front-desk or patient-service experience, ideally in a clinic or healthcare setting • Experience guiding or training a team • Able to perform all core front-desk duties well: patient booking, payments, insurance claims (CHAS, Medisave, insurance) and patient correspondence • Strong written and spoken communication; a local diploma or equivalent (required) • Rotating roster including one weekend day Why join us • $2,800-$3,400, based on supervisory experience • 5-day week, two rest days, day shifts only, no nights, all public holidays off • CPF, outpatient insurance, paid leave, leadership incentives • Clinician-led, not investor-owned. Three clinics, operating since 2005.