Customer Service Officer

Key Responsible • Handle inbound and outbound customer enquiries via telephone, email, and other communication channels relating to export orders and shipments • Process export orders accurately and efficiently, ensuring all documentation is complete and meets regulatory requirements • Provide customers with timely updates on order status, delivery schedules, and logistics information • Resolve customer complaints and issues in a professional and courteous manner, escalating complex matters to management when necessary • Maintain detailed and accurate records of all customer interactions and transactions in the company database • Coordinate with internal departments including sales, logistics, and operations to ensure customer requirements are fulfilled • Support the preparation and verification of export documentation including invoices, packing lists, and certificates of origin • Assist with customs and regulatory compliance matters for international shipments • Build and maintain strong relationships with customers to enhance customer satisfaction and retention • Meet and exceed key performance indicators including call handling times, customer satisfaction scores, and order accuracy targets