IT Helpdesk Engineer (Regional Support)

Job Summary We are seeking a proactive IT Helpdesk Engineer to providefirst and second-level technical support to internal users across the regions.The successful candidate will be responsible for diagnosing and resolvinghardware, software, network, and cloud-related issues. The role requires strong troubleshooting skills, excellent communication, and the ability to support a regional user base across multiple countries and time zones. Experience in Microsoft technologies, cloud services, endpoint management, and IT service management is highly desirable. IT Helpdesk & Technical Support • Provide Level 1 and Level 2 technical support via phone, email, remote access etc. • Troubleshoot and resolve desktop, laptop, mobile device, printer, and peripheral issues. • Support Microsoft Windows, Apple operating systems and Microsoft, Acrobat applications etc. • Manage and maintain company Email • Coordinate with local vendors and regional IT teams for onsite support where required. • Participate in system maintenance, patching, and software updates. Endpoint & Device Management • Install, configure, and maintain desktops, laptops, mobile devices, and printers. • Deploy operating system images and software packages. • Manage hardware inventory and IT asset records. • Perform workstation setup for new employees and office relocations. Network & Security Support • Perform basic troubleshooting of LAN, WAN, Wi-Fi, VPN, and internet connectivity issues. • Assist with firewall, antivirus, and endpoint security solutions. • Ensure compliance with IT security policies and procedures. • Report security incidents and vulnerabilities promptly.