RETAIL OPERATIONS MANAGER

1. Leadership & Team Management • Strong ability to lead, motivate, and manage retail teams • Staff training, performance management, and conflict resolution • Workforce planning and scheduling 2. Sales & Business Development • Proven ability to drive sales and achieve revenue targets • Strong understanding of retail KPIs and performance metrics • Upselling, cross-selling, and promotional planning 3. Operations Management • Expertise in daily store operations and process improvement • Ability to manage multiple outlets efficiently • Strong organizational and multitasking skills 4. Customer Service Excellence • Excellent customer handling and problem-solving skills • Ability to resolve complaints professionally • Focus on customer satisfaction and retention 5. Inventory & Supply Chain Management • Stock control, inventory planning, and demand forecasting • Minimizing shrinkage, wastage, and stock discrepancies • Vendor and supplier coordination 6. Financial Management • Budgeting, cost control, and profit maximization • Sales analysis and financial reporting • Understanding of P&L (Profit & Loss) 7. Communication Skills • Strong verbal and written communication • Ability to interact with staff, customers, and management • Negotiation and interpersonal skills 8. Analytical & Problem-Solving Skills • Ability to analyze sales data and market trends • Quick decision-making and issue resolution • Strategic thinking 9. Visual Merchandising • Knowledge of product display and store layout optimization • Ability to enhance customer experience through presentation 10. Compliance & Regulatory Knowledge • Understanding of workplace safety and retail regulations • Knowledge of Singapore MOM guidelines (for EP roles) • Ensuring company policy compliance 11. IT & System Skills • POS (Point of Sale) systems • Inventory management software • Microsoft Excel, reporting tools