manager

Key Responsibilities: * Take full ownership of end-to-end café operations, staffing, cost control, and performance metrics * Lead, train, and discipline a team of service and kitchen staff to uphold high standards at all times * Maintain strict adherence to hygiene, food safety, and workplace safety requirements * Drive sales, manage food cost, labour cost, and negotiate with suppliers to ensure operational efficiency and profitability * Implement SOPs and uphold service consistency across shifts and outlets * Handle all customer feedback professionally and resolve any service recovery issues swiftly * Monitor inventory closely and ensure timely ordering and stock accuracy * Prepare and submit daily/weekly sales and operations reports to management * Be on the ground during peak hours, including weekends and public holidays * Take initiative to improve café systems, workflow, and staff productivity * Handle any emergency, staff shortage, or unexpected operational challenge promptly Requirements: * Minimum 2 years of hands-on management experience in a fast-paced F&B or café environment * Proven track record in team leadership, operational efficiency, and crisis handling * Strong people management and communication skills * Willing to lead by example and work frontline when required * High level of discipline, accountability, and resilience under pressure * Able to commit to peak periods, long hours, weekends, and public holidays without issue * Passion for food, service excellence, and team development Tanlet Harbor Pte Ltd EA License: 24C2566 EA Personnel No: R24126237