IT Support Engineer (Healthcare)

IT Support & Operations • Provide Level 1/2 (L1/2) support across clinic sites, including troubleshooting: - Clinic Management System (CMS) - Clinical/ Laboratory systems - End-user computing (EUC) devices, including workstations, mobile devices, printing/scanning devices, and VoIP/digital telephony systems - Wireless access points and network connectivity • Manage IT helpdesk tickets and ensure resolution in accordance with service level agreements (SLAs) • Support multiple clinic sites, including onsite assistance when required • Support clinic setup, relocation, and decommissioning activities • Conduct user training and maintain IT documentation • Maintain IT asset inventory and track software license renewals • Develop and continuously improve IT documentation, SOPs, and knowledge base articles Infrastructure & Security Support • Support and maintain IT infrastructure, including firewalls, networks, servers, NAS, and security systems • Perform system administration tasks including backups, patching, updates, and monitoring of system alerts and logs • Troubleshoot network and infrastructure issues affecting clinical and laboratory systems • Assist in audits, system reviews, and incident investigations in compliance with organisational and regulatory requirements (MOH, PDPA, HIA) • Support endpoint security, antivirus/EDR, patch management and security monitoring activities • Support IT security initiatives and recommend improvements to enhance system resilience and compliance Systems& Project Support • Support system migrations, clinic transitions, and data validation activities, working with users and vendors • Collaborate with internal teams and vendors to troubleshoot issues and implement system enhancements • Assist in application deployments, testing, rollouts, and user training • Troubleshoot system integrations, including API connectivity between CMS, EMR, clinical systems and third-party applications • Support the implementation and ongoing IT operations of new clinical and laboratory systems Additional Information • Standby support for evening and weekend clinic operations may be required on a rotational basis • Perform other IT-related duties as assigned in line with operational and business needs The Experience and Expertise You’ll Bring • Diploma in Information Technology or related discipline, with at least 2 years of relevant experience • Experience in healthcare IT, hospital, clinic, laboratory or other regulated environments is an advantage. • Experience supporting CMS, clinical or laboratory systems, IVF/fertility systems experience • Strong analytical, problem-solving, and communication skills • Ability to work in a fast-paced, team-oriented environment • Experience in IT administration (system maintenance, user management) preferred • Self-motivated with a willingness to learn and improve technical skills