Front Desk cum Admin [Queenstown | Social Service Sector]

Step into a dynamic role where no two days are the same. If you enjoy interacting with people, and delivering excellent service, join us! Job Responsibilities: • Maintain a constant presence at the front counter to provide prompt assistance • Greet and register walk-in customers using the case management system; manage the queue when necessary • Respond to customer enquiries professionally and efficiently • Manually track walk-in customer numbers in the event of queue system downtime • Conduct daily operational checks of the service centre and ensure collaterals are replenished before opening • Handle telephone and inbound email enquiries in a timely and courteous manner • Provide administrative support, including document filing, data entry, printing, and mailing of letters • Assist with setting up videoconferencing and other communication equipment for scheduled appointments • Provide logistical support for ad-hoc events when needed • Engage with customers to teach/guide on digital apps and online services • Assisting customers with online application forms using the portal • Perform prompt follow-ups and administrative duties • Perform any additional duties assigned by supervisor Job Requirements: • Min GCE ‘O’ Level with prior experience in customer service support is an advantage • Good interpersonal and communication skills • Able to handle customer enquiries tactfully • Proficient in Microsoft Office (Word, Excel, Outlook) and digital applications • Able to work independently and as part of a team Working hours / Location: • Monday to Friday – 8:15am to 6:30pm (with 1hr break) • With Incentives + Bonus! We regret to inform, only shortlisted candidates shall be contacted. By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Outsourcing Singapore Pte Ltd ("PERSOL") and its local and overseas subsidiaries and affiliates to collect, use and disclose your personal data to prospective employers/companies based in any country for purposes of evaluating suitability for employment, conducting reference checks, administering employment related services, complying with Government’s health advisories and such other purposes stated in our privacy policy. We may use artificial intelligence ("AI") and machine learning technologies to support our recruitment and placement services, including screening resumes, assessing qualifications and experience, and identifying skills and job matches. Where permitted by applicable law, we may also use such personal data to develop, train, test, improve and/or fine-tune AI and machine learning technologies that support our recruitment and business operations. For more information on how we collect, use, disclose and protect your personal data, please refer to our Privacy Policy: https://www.persoloutsourcing.com/policies. If you wish to withdraw your consent, including consent relating to the use of your personal data for AI-enabled recruitment activities and AI development activities, please email us at sg.dataprotection@persolapac.com. EA License No: 90C3494 | EA Personnel No: R21100082 | EA Personnel Name: Mavis Goh En Qi