Marine Engineering Technician

• Conduct basic installation of technical solutions following predefined procedures and tasks in everyday activities • Escalate technical issues to more senior level technical specialist and supports more senior level technical specialists in complex deployments • Perform troubleshooting, parts replacement, system upgrades and deployments • Establish and build positive customer relationships and assure complete customer satisfaction at the assigned accounts by adherence to the following: prompt onsite arrival time, technical expertise, knowledge of customer environment, professionalism, and periodic visits as needed • Perform part replacements as directed by the technical support lab. This includes the timely and accurate submission of all associated documentation, part return within 24 hours of the events.