Maintenance Technician

UBERGARD PTE LTD ÜberGardPte Ltd began its operations in 2009 to provide a one stop centre for research and development of Smart Security Control System and web enabled building facilities system. Leveraging on our experience and commitment, we have successfully developed the innovative product - Intelligent Key Lock Application System (iKLAS) and have won several numbers of contracts in the area of security system. ÜberGard is a market leader in the manufacturing of key access controls and key management systems. With many prestigious job references, ÜberGard is a growing company with boundless potential both in the local and international markets. MAINTENANCE TECHNICIAN About the Role We are looking for a Maintenance Technician to join überGARD’s field service team, supporting our electronic key management systems. You will carry the preventive maintenance services at customers’ premises according to the daily service schedule and provide on-site or remote technical support. You will also set up new systems, conduct system testing and commissioning, and train customer administrators and users on system configuration and daily operation. The ideal candidate is a responsible, dependable team player who takes ownership of service tasks and delivers responsive, professional support to ensure customer satisfaction. Job Responsibilities • Respond to customer technical enquiries and service requests with clear, professional guidance and timely progress updates. • Provide remote and on-site technical support to diagnose and resolve reported cases. • Participate in a rotating duty roster to support the company’s 24/7 technical hotline. • Carry out scheduled preventive maintenance at customers’ premises or remotely, as appropriate. • Set up new systems and conduct system testing and commissioning at customers’ premises. • Train and guide customer administrators and users on system configuration, user enrolment, key access permissions and daily operations. • Complete clear and accurate service reports after each on-site visit, obtain customer acknowledgement, and submit completed reports to the Operations team upon job completed. • Recommend practical solutions to address customer needs and improve system performance. • Take ownership of outstanding service requests, following up through to resolution and confirming that reported issues have been resolved. • Contribute to operating procedures and technical documentation, incorporating system changes and updates as required. Job Requirements • Diploma or Higher NITEC in Electronics, Computer Engineering, Computer Science, Electrical and Electronic Engineering, or a related discipline. • Knowledge of and hands-on experience with electrical and electronic hardware, basic Linux and/or Windows operating systems, and IT network setup in corporate environments. • At least one year of relevant experience in electrical or electronic technical support, field service or system maintenance, or equivalent practical experience. • Strong analytical and problem-solving skills. • Good written and verbal communication skills, with the ability to explain technical information clearly to non-technical users. • Ability to work independently, collaborate effectively with colleagues and manage assigned service tasks. • Willingness to travel to customers’ premises within Singapore and participate in the rotating 24/7 technical support roster. • Experience with electronic key management systems would be an advantage. Career Development • Opportunities to develop project implementation skills and progress towards a Project Engineer role. • Opportunities to travel overseas for project deployment and technical support assignments.