Customer service manager

Position: Customer Service Manager Working Hours: Monday to Friday, 8:30 AM – 6:00 PM Work Location: 6 Woodlands Industrial Park E1, Singapore 757729 Job Responsibilities: • Manage and oversee daily customer service operations. • Handle customer enquiries, requests, and feedback professionally. • Coordinate with internal teams to ensure smooth service delivery. • Follow up with customers and ensure timely responses. • Prepare quotations, service documents, and other related administrative work. • Monitor customer accounts and maintain good customer relationships. • Assist in resolving customer issues and complaints. • Support the team in scheduling collections, deliveries, and other service arrangements. • Maintain proper records and documentation. Requirements: • Diploma or relevant qualification in Business Administration, Customer Service, or a related field. • Relevant experience in customer service or operations management. • Good communication and interpersonal skills. • Able to work independently and manage multiple tasks. • Proficient in Microsoft Office. • Good organisational and problem-solving skills. Salary: SGD $3,300 – $5,500 per month (adjust according to the actual approved salary) Employment Type: Full-time