Coffee Shop Assistant Manager

Job Responsibilities • Assist the Manager in overseeing the full day-to-day operations of the coffee shop. • Supervise stallholders and workers and ensure smooth daily operations during opening, peak and closing hours. • Prepare staff duty rosters and arrange manpower coverage for absences, medical leave and emergencies. • Handle customer complaints, feedback and operational disputes professionally. • Monitor cleanliness of dining areas, toilets, common areas and waste-disposal points, and coordinate cleaners where necessary. • Conduct regular checks to ensure stalls comply with company procedures, hygiene standards and applicable food-safety requirements. • Coordinate with suppliers, contractors, cleaners and maintenance personnel. • Monitor stock levels for common operational supplies and arrange replenishment. • Check equipment and facilities and arrange repairs when faults occur. • Assist with cashiering, daily sales reconciliation, cash handling and preparation of operational records. • Monitor stall operations and promptly escalate serious operational, safety or hygiene issues to management. • Support opening and closing procedures, including checking premises, equipment, cleanliness and security. • Be prepared to provide hands-on operational support during peak periods or manpower shortages. • Carry out other operational and administrative duties assigned by management. Make coffee/drinks when necessary Job Requirements • Prior experience in coffee shop, food court, F&B outlet or similar operations preferred. • Experience supervising staff and handling day-to-day outlet issues. • Able to work independently and resolve operational problems without constant supervision. • Comfortable handling customers, stallholders, suppliers and workers. • Able to perform administrative duties and basic computer work. • Willing to work shifts, weekends and public holidays according to operational requirements. • Must be comfortable working in a fast-paced, hands-on F&B environment. • Reliable and able to respond to urgent operational issues when on duty.