Operations Manager

Job Description The Operations Manager is responsible for overseeing the overall day-to-day operations of a food manufacturing facility, ensuring production efficiency, manpower optimisation, food safety compliance, cost control and timely fulfilment of customer requirements. The role requires the ability to manage a fast-paced, multi-B2B food manufacturing environment , overseeing multiple customer accounts with different products, specifications, order volumes and delivery requirements. Key Responsibilities • Oversee daily food manufacturing and production operations across multiple departments. • Ensure production targets, order quantities and delivery timelines are achieved. • Manage and coordinate production schedules based on customer orders and business requirements. • Oversee operational requirements for multiple B2B customers simultaneously . • Ensure different B2B customer specifications, packaging, labelling, quantity and delivery requirements are correctly fulfilled. • Manage changing customer demands, urgent orders, promotional volumes and peak production periods. • Plan manpower requirements and ensure efficient deployment of employees across production areas and shifts. • Monitor manpower productivity, attendance, overtime and operational efficiency. • Coordinate closely with Production, QA, Warehouse, Logistics, Procurement, Maintenance, R&D, Sales/Business Development and HR. • Ensure sufficient raw materials, packaging materials, manpower and production capacity are available to support operations. • Monitor production output, productivity, wastage, yield, downtime and operational costs. • Identify production bottlenecks and implement improvements to enhance productivity and workflow. • Reduce unnecessary overtime, wastage, rework and production losses. • Support the onboarding and operational setup of new B2B customers. • Assess production capacity and operational feasibility for new customer accounts. • Coordinate new product trials and commercial production launches. • Ensure operations comply with company SOPs, GMP, food hygiene and food safety requirements. • Work closely with QA to support HACCP, SFA, BRCGS, ISO or other applicable food safety requirements. • Support customer, regulatory and certification audits. • Investigate operational issues, production errors, customer complaints and non-conformities. • Conduct root-cause analysis and implement corrective and preventive actions. • Coordinate with Maintenance on equipment breakdowns and preventive maintenance. • Identify opportunities for automation, process improvement and operational cost savings. • Monitor operational KPIs and provide regular reports to Management. • Highlight manpower shortages, production capacity constraints, customer fulfilment risks and other operational concerns. • Lead and guide supervisors, team leaders and operational employees. • Perform other operational duties and projects assigned by Management. Requirements • Diploma or Degree in Food Science, Food Technology, Manufacturing, Operations Management, Engineering, Business Management or a related discipline. • Preferably 5 years or more of experience in food manufacturing, production or operations . • Prior supervisory or managerial experience in a food manufacturing environment is preferred. • Experience managing multiple B2B customer accounts and operational requirements is highly preferred. • Able to manage multiple customer orders, production schedules and competing deadlines simultaneously. • Strong understanding of food manufacturing and production processes. • Knowledge of GMP, HACCP, food hygiene and food safety requirements . • Familiarity with SFA requirements and food safety management systems such as BRCGS or ISO will be an advantage. • Strong production planning and manpower planning skills. • Good understanding of production productivity, yield, wastage and cost control. • Able to manage a sizeable operational workforce across different departments or shifts. • Strong leadership and people-management skills. • Good problem-solving, analytical and decision-making abilities. • Able to handle operational issues independently and work effectively under pressure. • Strong cross-functional coordination and communication skills. • Good customer and commercial awareness, particularly within a B2B manufacturing environment. • Able to adapt quickly to changing production volumes and customer requirements. • Experience with continuous improvement, automation or process optimisation will be an advantage. • Proficient in Microsoft Office and comfortable using ERP, production, inventory or workforce management systems.