LOGISTICS MANAGER

Company Overview Hi! Parcel Pte Ltd is a last-mile delivery contractor serving major e-commerce and courier partners across Singapore. We focus on reliable parcel delivery and operational excellence to support growing logistics demands. Job Summary Lead and manage daily last-mile delivery operations to ensure timely parcel delivery and partner SLA compliance. Oversee staff, optimize processes, and drive performance improvements to support business growth. Responsibilities • Plan and oversee daily last-mile delivery operations to ensure parcels are delivered on time and partner SLAs are met • Manage, schedule, and deploy delivery drivers and walkers by allocating routes and coordinating ad-hoc and rescue deliveries • Track delivery performance indicators such as success rate, failed deliveries, returns, and productivity, and implement corrective actions • Serve as the main operational contact for client partners, managing escalations and conducting performance reviews • Recruit, onboard, train, and supervise operations staff and delivery personnel, including foreign workers • Enforce company policies and safety requirements among staff to maintain compliance and operational safety • Collaborate with admin and finance teams to maintain delivery records, support invoicing, manage rate cards, and prepare operational reports • Investigate and resolve customer complaints, lost or damaged parcels, and operational incidents • Identify and implement process improvements and cost-saving measures to enhance operational efficiency • Manage vehicle and equipment allocation and coordinate maintenance activities to ensure operational readiness Required competencies and certifications • At least 3–5 years of experience in logistics or delivery operations, including a minimum of 2 years in a supervisory role • Strong leadership skills to manage a diverse, multinational workforce effectively • Proficiency in Excel or Google Sheets and delivery management or tracking systems • Ability to work under pressure and manage peak periods such as major sales events and festive seasons • Willingness to work flexible hours, including weekends and public holidays as operational needs demand Preferred competencies and qualifications • Degree qualification • Experience in last-mile delivery, courier services, or e-commerce fulfilment • Good knowledge of Singapore geography and delivery routes • A Class 3 driving licence Other Information • Location: Singapore • Employment: Full-time, 6 days per week • Salary: SGD 5,800 – 6,800 ---