Senior / Guest Service Executive

Responsibilities • Work closely with the Assistant Manager and provide courteous services to guests. Respond efficiently and tactfully to guests’ complaints, requests and inquiries. • Provide courteous and efficient service, striving to fulfill each guests’ request whenever possible. Ensure all telephone calls are promptly handled within three rings. • Handle cashiering functions and adhere to the residence’s Standard Policies & Procedure. • Maintain good guest relations with in-house guests at all times, projecting a courteous and hospitable attitude. • Possess a good understanding of all hotel room types, rates, and availability, and identify upselling opportunities, enhancing guest experience while optimising room revenue. • Take ownership of problems and promptly handle guest complaints according to established procedures. Report to the supervisor for further follow-up when necessary and submit glitch reports as necessary. • Ensure guest room security, emergency, and fire procedures are followed, and encourage the use of Safe Deposit boxes (El-Safe) while adhering to related policies & procedures. • Acquire knowledge of hotel facilities, functions, major city attractions, and events to provide accurate information to guests upon request. Maintain a professional, courteous working relationship, and ensure effective communication with all hotel personnel. • Maintain a well-groomed appearance and a tidy work area, upholding the highest standard of personal grooming. • Perform any other duties assigned by supervisors, carrying them out diligently and professionally. Requirements • Minimum Diploma in Hospitality, Tourism, or related field. • Prior experience in Front Office or Guest Services preferred. • Strong communication and problem-solving skills to handle guest enquiries and feedback effectively. • Leadership qualities with the ability to guide and support team members. • Well-groomed and professional in appearance and conduct. • Willing to work rotating shifts, weekends, and public holidays. Employees will get to enjoy benefits such as Medical, Flexi, Birthday Leave & Vouchers, Annual Health Screening, and Insurance Coverage.