Enterprise Service Management Delivery Engineer

· Must have a minimum of 5-8 years in network engineering/operations with exposure to CMDB and IT service management · Hands-on experience with ServiceNow Discovery and CMDB. · Practicing experience onboarding network infrastructure into ServiceNow. · Good understanding of CMDB concepts, including CIs, CI classes, relationships, reconciliation, identification, and data quality. · Experience with Service Mapping and understanding of infrastructure/service dependencies. · Strong networking fundamentals, including TCP/IP, routing, switching, SNMP, DNS, DHCP, firewalls, and network management protocols. ·Experience troubleshooting network discovery and inventory/data-collection issues. · Understanding of discovery credentials, probes, patterns, and MID Server concepts. · Experience validating and reconciling infrastructure data across multiple sources. · Strong analytical and problem-solving skills, with a structured approach to identifying and resolving data-quality issues. · Experience working within IT Service Management / Enterprise Service Management environments. · Strong communication and stakeholder-management skills.