Restaurant Manager (All Day Dining)

Position Summary The Restaurant Manager is responsible for the day-to-day operations of Peppermint, the hotel’s all-day dining buffet restaurant, ensuring exceptional guest experience, financial performance, and team leadership in line with PARKROYAL COLLECTION brand standards. Key Responsibilities Operations Management • Oversee daily buffet service operations across breakfast, lunch, and dinner periods, ensuring consistent food quality, presentation, and service standards • Manage restaurant flow during peak periods and high-volume banquet-adjacent events • Ensure compliance with food safety, hygiene (SFA), and halal certification standards for the outlet, where applicable • Coordinate closely with the Executive Chef and kitchen team on menu execution, buffet replenishment, and quality control Financial & P&L Ownership • Full P&L accountability for Peppermint, including revenue targets, food cost management, and labour cost optimization • Prepare and monitor operating budgets, forecasts, and monthly performance reports • Identify and implement cost-control initiatives without compromising guest experience • Analyze covers, average check, and revenue trends to drive commercial performance Team Leadership • Lead, train, and develop a large front-of-house team (service staff, supervisors, hosts) • Manage rostering, manpower planning, and performance management in line with Singapore MOM employment regulations • Foster a culture of service excellence, teamwork, and accountability • Conduct regular briefings, performance reviews, and coaching sessions Guest Experience & Service Quality • Handle guest feedback, complaints, and service recovery to ensure satisfaction and loyalty • Maintain high standards of guest engagement, particularly for VIPs, loyalty members, and repeat diners • Monitor guest satisfaction scores (e.g., review platforms, internal surveys) and drive continuous improvement • Translate LQA (Leading Quality Assurance) standards into daily team briefings, SOPs, and service sequences, covering Arrival & Greeting, Order Taking, Food & Beverage Delivery, Interaction & Engagement, Farewell, and Product Quality Compliance & Administration • Ensure adherence to licensing, safety, and hotel SOPs • Maintain accurate records for audits, inventory, and inspections • Liaise with other hotel departments (banquets, housekeeping, engineering) for seamless operations Requirements Experience • Minimum 5 years in a restaurant management role, preferably in a luxury hotel or high-volume buffet dining environment • Proven experience managing large teams (15+ staff) • Strong track record of P&L ownership and financial management • Demonstrated experience with LQA (or equivalent brand service-audit) methodology, scoring criteria, and coaching a team to meet or improve audit benchmarks Skills & Knowledge • Familiarity with halal certification requirements and standards for F&B outlet operations • Working proficiency with hotel/restaurant POS systems (e.g., Micros, Infrasys, or equivalent platforms) for order entry, reporting, and inventory reconciliation • Proficiency in inventory management and MS Office/reporting tools • Strong leadership, communication, and interpersonal skills Attributes • Guest-centric mindset with strong problem-solving abilities • Ability to work under pressure in a fast-paced, high-volume environment • Flexibility to work shifts, weekends, and public holidays as required Additional Information • 5-day work week • 13th month AWS and Performance Bonus • Annual Leave from 16 days • Up to 50% Associate Dining & Accommodation Discounts at Group Properties • Flexible Benefits (non-medical) of $250 per year • Career Development and Training opportunities We regret that only shortlisted applicants will be notified.