Customer Service Assistant

About the Role Hidden Castle Golf Club is looking for a friendly, responsible, and service-oriented Customer Service Assistant. You will support the Club Manager with daily operations while ensuring that members and guests receive a welcoming and enjoyable experience. Key Responsibilities • Assist the Club Manager with daily club operations and administrative tasks • Welcome members and guests and assist with check-in • Handle bookings and enquiries through WhatsApp, telephone, and in person • Explain our golf games, simulator services, lessons, memberships, packages, and promotions • Process payments and maintain accurate transaction records • Prepare simulator bays and private rooms before each booking • Provide basic assistance with operating the golf simulators; training will be provided • Serve beverages and light food when required • Maintain the cleanliness and presentation of the reception area, bays, private rooms, and common areas • Coordinate with golf coaches and team members regarding lesson schedules and customer arrangements • Assist the manager with events, promotions, stock checks, staff coordination, and customer-service matters • Take responsibility for club operations when the manager is temporarily unavailable • Perform other operational duties assigned by the manager Requirements • Friendly, patient, and confident when communicating with customers • Customer service, hospitality, retail, or front-desk experience is preferred • Comfortable using WhatsApp, booking systems, computers, and payment terminals • Responsible, punctual, organised, and able to work independently • Willing to take initiative and support the manager with operational matters • Able to work shifts, weekends, and public holidays • An interest in golf is helpful, but previous golf experience is not required What We Offer • Training on our golf simulators, services, and booking system • A friendly and active working environment • Opportunities to learn about club operations, golf, and hospitality • Staff benefits and golf privileges • Career progression opportunities for suitable team members