Ecommerce Manager

An E-commerce Executive drives online sales by managing digital storefronts, optimizing product listings, and coordinating end-to-end order fulfillment. They bridge marketing, operations, and customer service to deliver a seamless shopping experience across platforms. Platform & Content Management • Storefront Maintenance: Oversee product listings, categorize items correctly, and ensure pricing accuracy across all digital touchpoints. • Digital Merchandising: Optimize product titles, descriptions, and high-quality images to improve search rankings (SEO) and conversion rates. • Campaign Execution: Implement and track online promotions, discounts, and banner placements for seasonal sales and marketing campaigns. Operations & Fulfillment • Order Management: Track customer orders from purchase to delivery, ensuring SLA and fulfillment metrics are consistently met. • Inventory Tracking: Monitor stock levels across warehouses to prevent out-of-stock situations or delays. • Customer Support: Handle post-sales inquiries, returns, and refunds to maintain high customer satisfaction (CSAT) scores. Analytics & Reporting • Data Analysis: Track key performance indicators (KPIs) such as conversion rates, traffic, bounce rates, and average order value (AOV). • Reporting: Generate regular performance reports, translating data into actionable insights for senior management to adjust future strategies.