Housekeeping Supervisor (Hotel / Room / 5 star)

Position Overview The Housekeeping Supervisor is responsible for supervising daily housekeeping operations and ensuring guest rooms and assigned areas meet the cleanliness, presentation, hygiene, and service standards expected of a 5-star hotel. Key Responsibilities • Supervise and coordinate the daily work of Room Attendants and housekeeping team members. • Inspect and maintain the cleanliness and presentation of up to 50 guest rooms per shift , depending on occupancy and operational requirements. • Conduct detailed room inspections before rooms are released for sale or guest arrival. • Ensure rooms meet 5-star standards for cleanliness, amenities, linen, bathroom presentation, furniture, and overall appearance. • Check room status and coordinate with Front Office regarding Vacant Clean (VC), Vacant Dirty (VD), Occupied, Out of Order, and priority rooms . • Identify maintenance defects and report them promptly to the Engineering/Maintenance Department. • Follow up on reported defects to ensure timely resolution. • Monitor room attendants' productivity, grooming, attendance, and adherence to hotel procedures. • Allocate rooms and daily assignments according to occupancy, VIP arrivals, early check-ins, and operational priorities. • Ensure proper replenishment and presentation of guest amenities, minibar items, linen, towels, and supplies where applicable. • Handle guest requests and housekeeping-related complaints professionally and promptly. • Coordinate VIP, long-stay, special-occasion, and special-request room preparations. • Conduct periodic checks of corridors, public areas, pantries, linen rooms, and other assigned areas. • Ensure compliance with hotel standards for hygiene, health and safety, security, and chemical handling. • Monitor housekeeping equipment and report damaged or unsafe equipment. • Maintain accurate room inspection records, discrepancy reports, and housekeeping checklists. • Train, coach, and support Room Attendants and new housekeeping colleagues. • Assist the Executive Housekeeper/Assistant Housekeeper with daily operations and other assigned duties. Room Inspection Standards Each room inspection should cover: • Bedroom cleanliness and dust-free surfaces • Bed-making and linen condition • Bathroom cleanliness and sanitation • Towels and amenities • Floors, carpets, curtains, and windows • Furniture and fixtures • Lighting and electrical equipment • Air-conditioning operation • TV, telephone, safe, and other guest facilities • Room supplies and presentation • Odour and overall room ambience • Maintenance defects • Final 5-star presentation before releasing the room Requirements • Previous experience in hotel housekeeping, preferably in a 4- or 5-star hotel . • Previous supervisory experience is preferred. • Strong knowledge of guest-room cleaning and inspection standards. • Ability to supervise and inspect a high volume of rooms while maintaining attention to detail. • Good communication, leadership, and problem-solving skills. • Professional grooming and guest-service attitude. • Ability to work shifts, weekends, and public holidays. • Knowledge of hotel housekeeping systems/PMS is an advantage. Key Performance Areas • Guest-room cleanliness and inspection scores • Number of rooms inspected and released accurately • Guest satisfaction and housekeeping-related complaints • Room turnaround time • Room-attendant productivity • Maintenance defect follow-up • Compliance with hotel SOPs and safety standards • Team attendance, grooming, and performance