Business Development Manager

Role and Responsibilities 1) Business Development & Expansion • Identify opportunities for new outlets, concepts, pop-ups, or revenue streams. • Support feasibility studies, site evaluations, and business proposals. • Coordinate and support new outlet openings (pre-opening setup, SOPs, training, soft opening). • Work with landlords, mall management, and external partners on commercial matters. 2) Operations Management • Oversee daily operations of assigned outlets to ensure smooth service, quality, and compliance. • Monitor sales performance, manpower deployment, food cost, and operating expenses. • Ensure SOPs, hygiene, food safety, and licensing requirements are consistently met. • Work closely with Outlet Managers, Chefs, and Supervisors to resolve operational issues. • Conduct regular outlet visits, audits, and performance reviews. • Implement process improvements to enhance efficiency and customer experience. 3) Financial & Cost Control • Review outlet P&L, identify cost leakage, and implement corrective actions. • Control food cost, wastage, inventory, and supplier usage. • Support budgeting, forecasting, and monthly performance reporting. 4) Sales, Marketing & Growth Initiatives • Collaborate with Marketing on promotions, campaigns, and outlet launches. • Drive initiatives to improve sales mix, average check size, and repeat customers. • Support menu engineering, pricing strategies, and seasonal offerings. 5) Reporting & Management Support • Prepare operational and business performance reports for management. • Track KPIs and recommend improvement actions. • Support management on ad-hoc projects and expansion planning.