I46 - EUC Operations Engineer (105)

Role Overview The Workspace Technology Engineer is responsible for supporting, maintaining, and improving end-user workspace technologies within the organisation. This role is expected to work independently on day-today operations while contributing to design, improvement, and project initiatives Key Responsibilities End-User Computing & Device Management • Manage device lifecycle activities including provisioning, patching, upgrades, and decommissioning • Administer endpoint management platforms such as Microsoft Intune and/or SCCM • Troubleshot complex endpoint and workspace-related issues • Workspace & Collaboration Technologies • Support Microsoft 365 services including Outlook, Teams, OneDrive, and SharePoint • Assist with collaboration and productivity tool enhancements • Support virtual desktop or remote access solutions (e.g. AVD, VDI) where applicable Security & Compliance • Implement and maintain endpoint security controls such as BitLocker, Defender, and compliance policies • Support identity and access management using Entra ID (Azure AD), MFA, and Conditional Access • Ensure workspace environments meet internal security, audit, and compliance requirements User Support & Operations • Provide Level 2 / Level 3 support for workspace-related incidents and service requests • Perform root cause analysis and implement long-term solutions for recurring issues • Collaborate with Service Desk and infrastructure teams to improve support efficiency Documentation & Continuous Improvement • Maintain technical documentation, SOPs, and operational runbooks • Participate in technology refresh, pilot, and proof-of-concept (POC) activities • Proactively identify opportunities (automation; AI etc.) to improve user experience, stability, and security Required Skills & Experience Technical Skills • Strong experience with Windows 11 and Microsoft 365 • Administrator experience in Intune, and SCCM Admin Portal (Mandatory) • Administrator experience in Virtual environment (Azure Admin Portal) (Mandatory) • e.g. Creating AVD, Runbooks & etc. • Working knowledge of Entra ID (Azure AD), Group Policy, and endpoint security controls • Basic to intermediate PowerShell scripting skills • Familiarity with ITIL-based support processes 3–5 years of experience in Workspace role • Experience supporting enterprise or corporate IT environments • Exposure to audit, compliance, or regulated environments is an advantage Soft Skills • Strong troubleshooting and analytical skills • Good communication skills with both technical and non-technical users • Ability to work independently with minimal supervision • Team-oriented with a proactive and responsible mindset Preferred / Nice-to-Have • Microsoft certifications related to Modern Workplace or Endpoint Management • Experience with ServiceNow or other ITSM tools • Exposure to AI (Copilot Bot creation), automation, VDI, or zero-trust security models