Member Relations Officer

You will be responsible for delivering exceptional customer service and creating a welcoming experience for our members and guests. As the first point of contact, you will play a key role in building strong member relationships, recognising members, and encouraging participation in the Club's programmes and events. Responsibilities: · Ensure the smooth day-to-day operations of the Reception counter in accordance with the Club's SOPs and service standards. · Attend to members' enquiries and provide accurate information in a professional and timely manner. · Handle members' feedback and coordinate with the relevant departments to ensure prompt follow-up and resolution. · Assist members with dining reservations, event bookings and general Club enquiries. · Perform administrative duties, including maintaining and updating members' records, and processing absent membership and reinstatement applications. · Coordinate monthly Members' Connect Night. · Build rapport with members and promote the Club's programmes, activities and events to encourage participation. · Perform any other duties as assigned. Requirements · Diploma in Hospitality Management or a related discipline. · Minimum 2 years' relevant experience in a front office, reception, customer service or hospitality environment. · Customer-oriented with a pleasant personality and a meticulous approach to work. · Experience interacting with expatriates or members in a club or hospitality environment will be an advantage. · Good communication and interpersonal skills. · Excellent command of spoken and written English. · Able to work rotating shifts, weekends and public holidays. Enjoy a wide range of benefits when you join our vibrant team: • Flexible benefits up to $1000.00 • 13-month AWS and performance bonus • Healthcare coverage • Comprehensive leave schemes • Transport to/from Sixth Avenue MRT • Duty meals We regret that only shortlisted candidates will be notified.