Membership/Sport Officer

We are seeking a dedicated and service-oriented Membership/Sport Officer to join our team. This role is key in ensuring a positive experience for our members by managing front desk operations, handling enquiries, and maintaining strong member relationships. Key Responsibilities • Serve as the first point of contact at the club reception / MRO counter • Handle membership enquiries , registrations, renewals, and updates • Attend to member feedback and complaints professionally and promptly • Manage front desk operations , including calls, walk-ins, and bookings • Support club events, promotions, and member engagement activities • Maintain accurate membership records and database • Assist with daily administrative/operation duties including some minor maintenance work and reporting • Ensure smooth coordination with operations and other departments Requirements • Minimum GCE ‘N’ / ‘O’ Level / Diploma or equivalent • Prior experience in customer service, hospitality, or membership management preferred • Good communication and interpersonal skills • Pleasant personality with a customer-focused mindset • Able to work shifts, weekends, and public holidays • Basic computer skills (Microsoft Office, email, simple systems)