shipping clerk // ubi forwarder

• Prepare and issue customer invoices, debit notes and credit notes accurately and within agreed timelines. • Provide day-to-day administrative support • Prepare, verify, and maintain shipping, logistics, procurement, billing, and other operational documentation • Ensure all operational records and documentation comply with company policies, procedures, and regulatory requirements. • Verify billing information against quotations, job orders, delivery documents, purchase orders, service records and other supporting documents. • Ensure the correct customer, billing address, rates, quantities, taxes and payment terms are reflected in invoices. • Maintain proper billing records and supporting documentation, both electronically and physically where required. • Follow up with internal departments on incomplete, unclear or missing documents required for billing. • Attend to customer queries, discrepancies and requests relating to invoices, statements of account, credit notes or billing adjustments. • Coordinate with the Finance team on invoice postings, payment allocations, accounts receivable matters and month-end closing. • Prepare and issue statements of account to customers when required. • Assist with monitoring outstanding invoices and follow up on overdue payments in accordance with the Company’s credit-control procedures. • Ensure approved billing adjustments, rebates, discounts and credit notes are properly documented and processed. • Assist in reconciling billing records against operational records and customer accounts. • Support the preparation of billing reports, ageing reports and other management reports as required. • Maintain confidentiality of customer, pricing and financial information. • Assist with ad hoc finance, administrative and operational duties assigned by management.