Job Coach (Hospitality/Retail)

Key Responsibilities: • Work closely with the multi-disciplinary team to assess students’ readiness for internship and open employment. • Communicate with students to understand their goals and ambitions. • Assess students' wants and needs. • Source and arrange for job training and internship opportunities for students. • Provide job matching for students. • Conduct site assessment to analyse and evaluate the suitability of the job site. • Conduct Employer Education and Awareness Programme/ Workshops for internal and external stakeholders. • Prepare the students for the internship. • Provide one-on-one training tailored to the needs of the student. • Prepare a job analysis to identify the job duties. • Devise, plan and implement job coaching strategies. • Assist students to discover and overcome their barriers and setting goals. • Identify and provide support to develop the student's confidence and interest in the job during the internship. • Assess the strengths of individuals and teach them to use them effectively. • Guide students in learning to complete job tasks. • Help in the development of motivation and skills. • Provide assistance and guidance to students who need help with their everyday work activities or new tasks. • Provide coaching with effective interventions and strategies techniques. • Help students in developing social and life skills. • Refer students for further training/professional support when needed. • Advise on workplace accommodations for students. • Work with employers to explore unmet business needs so that jobs can be developed or customized. • Monitor and evaluate the progress of students. • Develop effective job coaching and employment plans. • Develop career plans, action plans and comprehensive support strategies. • Advocate for an inclusive work environment. • Keep track, oversee and document students' progress. • Provide continued job support and supervision to the students on the job. • Work closely with internal and external stakeholders during the internship period. • Counsel students on fine-tuning work habits/skills in preparation for employment. • Negotiate progression to open employment with the employer after the end of the internship. • Keep records and documentation and prepare appropriate reports. • Keep proper and up-to-date records for reporting and submission to Reporting Officer. Job Requirements: • Diploma or Degree in any discipline with at least 3 years of working experience. • A strong team player with excellent people skills. • Able to work as a team player in collaborating, managing and facilitating projects and events. • A self-motivated and independent individual. • Possess communication and interpersonal skills. • Ability to adhere to regulations, standard operating procedures, work protocol and processes. • Possess organisational and time management skills. • Problem-solving aptitude. • Respect for diversity. • Ability to inspire and motivate. • Ability to take on multiple roles and various responsibilities. • Experience in working with people with special needs will be a plus. • Requires travelling around Singapore and may be required to work on weekends/PH.