CUSTOMER SERVICE MANAGER

We are looking for a proactive and customer-focusedCustomer Service Manager to join our team. As a Customer Service Manager, youwill be responsible for leading a customer support team, improving serviceprocesses, and ensuring high levels of customer satisfaction. Responsibilities: · Oversee daily customer service operations and team performance. · Train, mentor, and develop customer support representatives. · Handle customer escalations and complex service issues. · Develop and implement customer service policies and best practices. · Analyze customer feedback to identify service improvement opportunities. · Collaborate with sales, marketing, and product teams to improve customerexperience. · Manage customer support tools · Ensure compliance with company policies and industry regulations. · Stay updated on customer service trends and technologies. Qualifications: · Provenexperience as a Customer Service Manager or Support Lead. · Excellentproblem-solving and conflict resolution skills. · Abilityto lead, train, and motivate a support team. · Strongcommunication and interpersonal skills. · Experiencein analyzing customer data and implementing service improvements. · Abilityto handle high-pressure situations and escalations.