SALES COORDINATOR

Role Description • The E-commerce & Sales Coordinator reports to the Sales Director and is responsible for coordinating the company's e-commerce operations and supporting sales administration activities. The role focuses on maintaining online sales platforms, coordinating digital marketing activities, preparing quotations, handling customer enquiries and supporting B2B sales coordination. • Working closely with customers and internal departments, the position ensures smooth order fulfilment, timely customer support and efficient sales operations. • Through structured on-the-job training, the employee will progressively develop competencies in e-commerce operations, digital marketing, B2B sales coordination, customer relationship management and office furniture product knowledge Specific Responsibilities • Maintain product listings, pricing, promotional campaigns and product information on Shopee, Lazada, Shopify and the company website to ensure accurate and up-to-date online content. • Coordinate digital marketing activities, including social media content, email marketing, website updates and online promotional campaigns to support brand awareness and customer engagement. • Monitor online customer enquiries, orders and feedback, ensuring timely responses and quality customer service across all e-commerce platforms. • Prepare quotations, proposals and other sales-related documents accurately and promptly according to customer requirements. • Coordinate B2B customer enquiries, quotation follow-up, order processing and customer communications. • Coordinate with customers and internal departments to ensure smooth order fulfilment, delivery arrangements and project scheduling. • Maintain customer records, sales documentation and prepare routine e-commerce and sales reports. Competencies • Knowledge of e-commerce platforms such as Shopee, Lazada and Shopify. • Basic knowledge of digital marketing, including social media, email marketing, website content management and online promotional activities. • Customer service and relationship management skills. • Sales administration, quotation preparation and document management. • Basic knowledge of CRM systems and customer database management. • Proficiency in Microsoft Office applications (Excel, Word, Outlook and PowerPoint). • Good communication, organisational and coordination skills. • Ability to coordinate effectively with customers and internal departments. • Willingness to learn office furniture products and continuously enhance product knowledge. • Positive attitude, willingness to learn and ability to work independently as well as collaboratively in a team environment. Duration of Attachment Offered - 6 months