Customer Service Officer

• Receiving visitors warmly at the front desk by greeting, welcoming and directing them appropriately. • Must be able to cleary understand and explain the available promotions which are suitable to customer's requirements. • Answering incoming phone calls, make appointment for customer and answer queries professionally. • Maintain security by following procedures, monitoring logbook, issuing visitor badges. • Contributes to team effort by accomplishing related results as needed. • Experience as a Receptionist, Front Office Representative or similar role is preferred. • Experience handling multiple phonelines. • Professional attitude and neat appearance. • Strong customer service skills and must be able to handle customer's complain. • Effective interpersonal skills, friendly with positive mindset. • Ability to be resourceful and proactive when issues arise. • Able to commit to work on weekends and public holidays. • Comfortable working in a fast-paced environment.