Assistant Director

COMPANY DESCRIPTION Montfort Care is a vibrant workplace with a supportive culture where collaboration and camaraderie thrive. Our teams are highly cooperative, and colleagues genuinely care for each other. We celebrate diversity and innovation, united by our three core values: Resonance, Ingenuity and Stronger Together. Expect a dynamic and fast-paced environment, as we are in an exciting phase of growth. Success here requires adaptability, agility, and the ability to navigate complexity. Our people stay with us because they find a strong sense of purpose and community, enjoying the opportunity to make a tangible difference in people's lives. We offer a flexible work environment that values the importance of personal and professional growth. With plenty of opportunities for continuous learning and development, Montfort Care is an ideal place for those who want to grow their careers while contributing to meaningful change. Join us to be part of an amazing team that's dedicated to making a difference and having fun while doing that! RESPONSIBILITIES The Strategy & Growth team is an organisation-wide capability-building function for Montfort Care (MFC), partnering with leaders and teams to address the organisation's most complex and pressing challenges. It combines strategic thinking, transformation expertise and implementation to strengthen organisational capabilities and achieve sustainable impact. The Assistant Director , Transformation leads organisation-wide transformation initiatives that improve service effectiveness, operational efficiency and client experience. Reporting to the Director, Strategy & Growth, the role has a strong focus on rethinking service delivery through digital means while ensuring that services remain accessible and inclusive for clients who may face barriers to digital adoption. The portfolio also includes non-digital aspects that enable digital service delivery, including service redesign, process improvement, operating model changes and new ways of working. Working closely with the Director, Strategy & Growth, leadership, service leaders and corporate service functions, the Assistant Director identifies high-value digital transformation opportunities and leads initiatives from discovery and business case development through experimentation, implementation, adoption and benefits realisation. The role applies user-centred, agile and data-informed approaches to translate organisational and client needs into scalable solutions. The Assistant Director , Transformation develops the internal capabilities required to sustain new ways of working. The role champions responsible experimentation, digital confidence and continuous improvement, ensuring that transformation strengthens outcomes for clients and employees without leaving digitally less-confident users behind. This is a high-visibility role with frequent opportunities to engage and present to the Chief Executive Officer and leadership team. The Assistant Director must understand strategic intent, exercise sound judgement and translate broad direction into coherent priorities, practical action plans and measurable outcomes. The role offers an opportunity for a transformation practitioner to step into a wider organisational remit and make a significant contribution to Montfort Care's service and organisational outcomes. Organisation Strategy Alignment and Transformation Planning • Partner with leadership, service leaders, employees and clients to define the future of social service delivery and identify the operating models, capabilities and transformation priorities required to realise it. • Define measurable outcomes and benefits for transformation initiatives, including improvements in client experience, service effectiveness, employee productivity, adoption, accessibility, efficiency and cost, and establish mechanisms to track benefits from baseline through implementation and scale-up. • Lead research, horizon scanning and analysis of client needs, sector developments, emerging technologies and new service delivery models. Translate findings into clear opportunity statements and evidence-based recommendations for leadership consideration. • Work with leadership to shape and prioritise a portfolio of digital and non-digital transformation initiatives based on strategic relevance, client and employee value, feasibility, inclusion, risk, resource requirements and expected benefits. • Facilitating annual/ multi-year strategic planning cycles. Lead secretariat function to organize MFC's annual work plan; this includes pre-retreat planning, conduct of retreats, and organising of cascade briefs to middle managers and front liners. Transformation Project Management • Map out and track transformation project progress against MFC's strategic objectives to ensure alignment of transformation projects to broader organisational goals. • Establish governance structure for identified transformation projects based on organisation priorities; e.g. project organisation, project charter, timelines, resources, and accountability. • Engage stakeholders to build understanding of transformation objectives and drive ownership of transformation objectives by service pillars. • Diagnose broad or ambiguous symptoms, frame clear problem statements and identify root causes through data analysis, user research and process mapping. Conceptualise and implement fit-for-purpose responses, which may include service redesign, digital solutions, process improvement, operating model or organisation structure changes, capability development, and leadership or culture interventions. • Coach and guide Transformation team and Service Pillar Heads on transformation frameworks, methodologies, change management approaches and best practices. Support leadership in resolving organisation-wide structural, operational, or cultural barriers to transformation success. • Together with Service Pillar Heads, Transformation team, Communica…