Call Centre Representative

Company Overview / Employee Value Proposition Here at MUSEE PLATINUM TOKYO, over 20 salons in Asia, we provide our customers beauty and peace of mind through our professional services, helping our customer to feel radiant after each treatment. At MUSEE, we understand the beauty and wellness a very personal and confidential decision, and we train professional Consultant and Beauty Therapist to take special attention to our customers needs. We offer professional advice and share with customers the details of different treatments, this will give our customers a better understanding of our services. Job Summary We’re looking for a Call Centre Representative to manage a high volume of inbound and outbound calls, delivering excellent customer service and ensuring customer satisfaction. Responsibilities • Manage incoming calls and the booking system in a timely and accurate manner, ensuring all calls, bookings and enquiries are attended to daily. • Ensure all new leads and enquiries are promptly followed up and converted into confirmed booking s whenever possible. • Handle reservations, consultations, cancellations and appointment changes accurately for both new and existing customers. • Understand customers' needs and provide accurate information on the company's latest promotions, products and services to maximize bookings and reservations. • Stay updated on monthly promotions and ensure all information provided to customers is accurate andconsistent. • Follow up promptly on customers' feedback, enquiries and complaints, and provide appropriate assistance. • Support the outlets in achieving monthly sales targets by securing appointments and maintaining customer engagement. • Perform daily administrative duties, including responding to emails, SMS messages and online enquiries. • Assist with other operational and administrative duties as assigned by the company. Preferred competencies and qualifications • Use proficiency in additional languages (e.g., Mandarin) to enhance communication with a diverse customer base and internal teams, supporting clear and effective service delivery • Apply a friendly and professional approach when handling customer inquiries, bookings, and complaints to maintain positive customer relationships • Multitask, set priorities, and manage time effectively to handle a high volume of calls and operational tasks Other Information • Workdays: 5 work days per week, including weekends • Work hours: 10am to 8pm (Mon – Sat), 10am to 7pm (Sun) • Location: Central, Robinson Road Singapore 068907 • Benefits: Medical benefits, transport allowance, and other incentives