OPERATIONS MANAGER

Attachment Description This role will oversee daily café operations, manage staff, control costs and inventory, ensure high customer service standards, and maintain compliance with food safety and hygiene regulations. Specific Responsibilities 1. Oversee daily café operations (opening, closing, service flow) 2. Ensure smooth and efficient store operations 3. Maintain cleanliness and store readiness 4. Supervise staff performance and daily duties 5. Manage shift schedules and manpower 6. Train staff and enforce service standards 7. Manage inventory and place supply orders 8. Ensure stock freshness and availability 9. Track usage and prevent shortages 10. Ensure good customer service experience 11. Maintain consistent product quality 12. Follow food safety and hygiene standards 13. Maintain clean and safe working environment Technical Skills and Competencies 1. Operations management in F&B/café environment / Staff supervision, scheduling, and training/ Sales tracking and performance monitoring/ Cost control (food, beverage, and labour) 2. Inventory and stock management Customer service and complaint handling/ Basic financial reporting and KPI analysis/ Knowledge of food safety and hygiene standards 3. Point-of-sale (POS) system operation Problem-solving and decision-making in daily operations Mature Mid Career Individuals- $2800 This position is open for mid career individuals (Mature, 40 years and above). Mid career individuals from any qualification level can apply.