Site Reliability Engineering Lead, SRE & Governance, Group Technology

Role Summary The SVP, Site Reliability Engineering (SRE), will lead and oversee the 24/7 infrastructure operations and reliability engineering function across critical platforms including Hypervisors (VPC, EPC, OPC), OpenShift , Windows, Databases, TWS, and Mainframe environments. This role is responsible for driving resilience, scalability, automation, and operational excellence across hybrid cloud and on-premises environments, while ensuring alignment with business, risk, and regulatory expectations. Key Responsibilities Leadership & Governance • Lead and manage a distributed 24/7 SRE infrastructure team, including shift-based operations and command center functions • Define and execute the SRE strategy aligned to enterprise technology and business priorities • Establish strong governance across incident, problem, change, release, and capacity management • Drive SLA/SLO/SLI frameworks to ensure service reliability and performance targets Infrastructure & Platform Ownership • Oversee end-to-end reliability of infrastructure platforms: • • Cloud & Container: VPC, OpenShift, Kubernetes • Compute & Virtualization: Hypervisors (VMware/others), private cloud platforms • Enterprise Platforms: Windows, Unix/Linux, TWS, Mainframe, Databases • Ensure high availability, resilience, and disaster recovery readiness across all critical systems • Own infrastructure lifecycle including capacity planning, patching, upgrades, and decommissioning Reliability Engineering & Automation • Champion SRE principles including error budgets, toil reduction, and automation-first mindset • Drive end-to-end observability strategy (monitoring, logging, tracing) • Lead initiatives to reduce MTTR, incident volume, and manual operational effort • Scale automation across deployment, patching, incident resolution, and self-healing capabilities Operational Excellence • Ensure 24/7 monitoring, incident response, and recovery processes are robust and continuously improved • Lead major incident management and command bridge coordination for critical outages • Conduct RCA, trend analysis, and preventive engineering improvements • Embed ITIL best practices across service management processes Risk, Compliance & Security • Identify infrastructure risks and drive proactive mitigation strategies • Ensure compliance with regulatory, audit, and internal security requirements • Partner with security teams on hardening, vulnerability management, and access controls Stakeholder & Cross-Functional Collaboration • Collaborate with application, DevOps, security, architecture, and business teams to improve system reliability • Provide leadership in large-scale transformation programs (cloud adoption, infra modernization, SRE maturity) • Act as a key interface with senior management and external stakeholders People & Talent Development • Build and develop a high-performing SRE organization across L1/L2/L3 layers • Drive fungibility, cross-skilling, and leadership development within the team • Mentor senior leaders and establish clear career progression frameworks Requirements Experience • 18+ years of experience in IT infrastructure, SRE, or production operations • Proven leadership in managing large-scale 24/7 infrastructure teams in banking/financial services • Strong experience in hybrid cloud, data center, and enterprise platforms Technical Expertise • Deep expertise in: • • Cloud platforms (private/public cloud architectures) • Container platforms (OpenShift/Kubernetes) • Hypervisors & virtualization technologies • Operating systems (Windows, Linux/Unix) • Databases (MariaDB, Postgres, MSSQL, Redis, DB2) • Enterprise scheduling & legacy systems (TWS, Mainframe) • Strong understanding of DevOps, CI/CD, and infrastructure as code Leadership & Functional Skills • Strong strategic thinking with ability to translate business goals into technology outcomes • Excellent incident leadership and crisis management skills • Proven track record of driving automation and operational transformation • Strong stakeholder management and executive communication skills Other Skills • Expertise in ITIL / Service Management frameworks • Strong analytical, problem-solving, and decision-making capabilities • Ability to manage high-pressure situations and multiple priorities Key Success Metrics (Optional for your slide/JD refinement) • Infrastructure availability (SLA/SLO adherence) • Reduction in MTTR / incident volume • Automation coverage & reduction in manual toil • Capacity utilization and cost optimization • Audit and compliance adherence