Retail Shop Manager

Job Summary Lead and develop retail store teams to deliver exceptional customer service, optimize inventory management, and drive sales growth through strategic promotions and operational excellence. Responsibilities • Supervise and train Sales Representatives and Retail Store Clerks to enhance customer service quality and operational efficiency • Develop and maintain employee and promotional schedules aligned with holiday sales and business cycles to maximize store performance • Identify and implement strategies to promote the store, product lines, and services to increase customer engagement and sales • Maintain optimal inventory levels by managing stocking processes, executing purchasing plans, and coordinating with suppliers to meet sales targets efficiently • Implement cross-training programs for employees and Assistant Managers to sustain productivity and operational flexibility • Manage controllable costs proactively to maintain store profitability • Ensure the store environment is consistently clean, organized, and visually appealing to enhance the customer experience • Recruit and train personnel as needed to maintain adequate staffing levels for delivering outstanding customer service • Able to commit to a rotating schedule that includes weekends and public holidays. • A minimum of 5 years of experience in the *BEAUTY* retail sector is required