Field Service Engineer

Brief description The position of Field Service Engineer (FSE) consists of providing technical support to the company’s needs. It also consists of providing repair, installation & testing of products and samples. Tasks • Confer with staff, users, and management to establish requirements for new systems or modifications; • Install and perform repairs to hardware equipment, following design or installation specifications; • Maintain records of problems and remedial actions taken, or installation activities; • Oversee the daily performance of repaired systems; • Read technical manuals, conduct diagnostics to investigate and resolve problems or to provide technical assistance and support; • Refer major hardware or software problems or defective products to higher level support team for service; Qualifications and requirements • A diploma or equivalent; • Ability to give full attention to what other people are saying, and to use logic and reason to identify the strengths and weaknesses of alternative solutions; • Ability to identify complex problems and reviewing related information to develop and evaluate options and implement solutions. • Knowledge of the practical application of engineering science and technology. • Preferred with some background from the semiconductor fab level for support areas (from the fab or fab vendors) that are near our products for single wafer wet clean. • Lam Research single wafer wet clean (formerly known as SEZ) • Semitool etching and plating platforms • DNS single wafer or bench wet clean platforms • KLA metrology platforms • SUSS Microtec platforms Competencies (in order of importance) • Dependability — Job requires being reliable, responsible, and dependable, and fulfilling obligations. • Attention to Detail — Job requires being careful about detail and thorough in completing work tasks. • Cooperation — Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude. • Analytical Thinking — Job requires analyzing information and using logic to address work-related issues and problems. • Integrity — Job requires being honest and ethical. Working conditions · Regular hours (Mon – Fri) · Dress Code – Presentable(No sandals, shorts, singlets) · Full time position