IT MAC SUPPORT SPECIALIST

Job Description: The IT support specialist is to provide technical support to our enterprise customers.The ideal candidate will be deployed offsite and will be on a 5-day work weekschedule. He/She will be grown to lead a team if the performance is outstanding. Responsibilities: • Provide advanced support for Windows 11 , macOS , and Apple devices [ipad/iphone]. • Manage device provisioning, configuration, imaging, and deployment for both Windows and Mac environments. • Perform break-fix support for hardware, software, and mobile devices. • Troubleshoot and resolve: • BitLocker / Filevault encryption issues • BSOD/crash diagnostics • Administer Intune for device management and deployment. • Install, upgrade, and maintain operating systems, applications, and peripherals. • Handle O365 support , including Word, Excel, Outlook, PowerPoint, and Access. • Perform basic network troubleshooting , including switches, wired/wireless connectivity. • Collaborate with internal IT teams to ensure seamless service delivery. • Work within a ticketing system to manage multiple tasks in a fast-paced environment. Desired Skills & Experience: • Minimum 5 years of IT support experience in enterprise environments. • Expertise in macOS and Intune (mandatory). • Hands-on experience with Intune for Apple/Windows device management. • Strong knowledge of Windows 11 , BitLocker, and imaging tools. • Proficiency in troubleshooting hardware issues and replacing components. • Familiarity with Microsoft Office Suite and O365 administration . • Understanding of network fundamentals and connectivity troubleshooting. • Excellent customer service and communication skills . • Ability to work under pressure and manage multiple tickets simultaneously. Education: • 1+ years of work experience with Microsoft Intune • 1+ years of work experience with Mac • 1+ years of work experience with Windows **Please include your current and expected salary in your resume. We regret that only shortlisted candidates will be notified.