Sr. Engagement Manager

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don't just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset, rapidly testing emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. Snowflake is about empowering enterprises to achieve their full potential, and people too. With a culture that's all in on impact, innovation, and collaboration, Snowflake is the sweet spot for building big, moving fast, and taking technology and careers to the next level. We are hiring an Engagement Manager for our Frontier Engineering team. The Frontier Engineering team turns Snowflake's mission of mobilizing the world's data into concrete outcomes inside customer environments. In this role you lead both the business growth and the delivery success of Frontier Engineering across your region, owning the full cycle from opportunity creation through scoping, contracting, delivery, and continued growth, and acting as a trusted advisor who balances customer business outcomes with cloud data strategy. AS AN ENGAGEMENT MANAGER AT SNOWFLAKE, YOU WILL: • Own accountability for Frontier Engineering quarterly bookings, consumption, and utilization targets across your assigned accounts and region, as part of the broader account team • Partner with Account Executives, Solution Engineers, and delivery leadership to identify services opportunities, scope engagements, author proposals and Statements of Work, and lead internal Deal Review and investment approval processes • Own and be accountable for the bookings forecast across your Book of Business, tying every engagement to clear customer outcomes such as revenue growth, cost reduction, risk reduction, and faster Time to Value • Design and continually refine the delivery roadmap for key accounts, managing project progress, schedule, deliverable quality, and early detection and escalation of scope, schedule, cost, and quality risks • Serve as the initial point of escalation for customers and project teams, earning trust on both sides and leading decision-making in difficult situations • Own project financials, including revenue forecasting and cost control, balancing healthy margins with customer satisfaction, and report outcomes, risks, and next steps to executive leadership • Provide delivery quality oversight and guidance for Snowflake engagements by assisting in the creation and execution of the overall vision for service delivery and client satisfaction, ensuring adherence to delivery best practices • Own, manage and communicate the operational relationship with assigned clients, including the creation, implementation, and tracking of relationship roadmaps • Manage key client projects by communicating effectively with project team members, management and project stakeholders on status, issues, risks, and project goals and objectives through clear project documentation, meetings and any required follow-ups • Build mid-to-long-term account plans and Data Cloud roadmaps with account teams, and design co-delivery and co-selling models with SI, GSI, and ISV partners, including scalable subcontractor and staff-augmentation models • Lead practice and operational improvements: SOW standardization and templates, risk-based deal review, reusable assets and best practices, and Cortex AI and GenAI-assisted workflows for contract and SOW drafting and engagement summaries • Mentor and coach delivery consultants, drive delivery governance through QA reviews and health checks, and share best practices with Practice Directors and peers across regions OUR IDEAL ENGAGEMENT MANAGER WILL HAVE: • 10+ years of experience in a Sales and Services Delivery role, or equivalent experience, spanning complex enterprise technical projects such as cloud DWH and data platform implementation, modernization, or AI/ML adoption • A proven track record of achieving quantitative KPIs such as bookings, utilization, and consumption in a delivery or similar organization • Experience negotiating with and managing executive stakeholders from CxO to VP level across sales, delivery, product, and partner organizations • Direct experience in the data warehouse, business intelligence, or cloud data platform space, or equivalent experience • Both strong business literacy and technical understanding: able to translate customer business goals into Snowflake platform scenarios and to discuss architectural and implementation constraints and risks alongside technical teams • Clear, concise cross-functional communication with a track record of leading diverse groups toward consensus • Strong organizational skills and ownership, with the ability to autonomously manage multiple projects and accounts in parallel BONUS POINTS FOR THE FOLLOWING: • Experience supporting local-government customers and understanding public-sector procurement, compliance, or data requirements in Singapore • Experience in a technical advisory role such as solution architect, technical account manager, or system administrator • Hands-on project experience with the Snowflake AI Data Cloud or other cloud data platforms on AWS, Azure, or GCP • Experience collaborating within a Data, AI, or Analytics partner ecosystem across SI, GSI, and ISV partners WHY JOIN OUR TEAM AT SNOWFLAKE? Snowflake Frontier Engineering sits at the center of how customers realize value from the platform. You will work on a truly disruptive software product, gain hands-on experience with cutting-edge data and AI technology on real customer engagemen…