PRODUCT QUALITY ENGINEER

Responsibilities: • Serve as the primary interface between Customer Service Engineers (CS), Field Application Engineers (FAE), Customers and Product Quality Engineering teams for product quality and performance-related issues. • Lead and coordinate the resolution of customer-reported quality issues by driving cross-functional teams through the 8D problem-solving, ensuring timely containment, root cause identification, corrective actions, and closure. • Work closely with FAE and Customer Service teams to understand field issues, gather accurate information and define clear problem statements for investigation and resolution. • Coordinate with Product Quality Engineering, R&D, Manufacturing, Software, Vision and other engineering teams to investigate issues, develop solutions and implement corrective and preventive actions. • Track and manage assigned quality issues, ensuring timely execution, effective communication and successful closure of all action items. • Monitor product quality performance and provide regular updates on open issues, risks and resolution status. • Support customer visits, audits, qualifications and escalations. • Travel locally and overseas to support customer escalations and quality investigations when needed. Requirements: • Bachelor’s degree or Diploma with minimum of 3-5 years of experience in related field. • Strong interpersonal and self-management skills. • Proven background in driving corrective actions (Problem Solving Methods). • Proficiency with Microsoft Office suite and creating customer facing reports. • Experience in DFMEA, 8D, root cause analysis and data analytics is a plus. • Ability to work in a multicultural team and with groups located in other regions like: Singapore, Korea, Philippines, Thailand, Malaysia, Europe and US. • Ability to communicate complex subjects in simple terms • Overseas travelling when needed