Sr Spclst, Technical Product Management

As a Platform Technical Analyst you need to oversee the implementation and optimization of Veeva CRM / Veeva VAULT CRM / Salesforce / AWS projects. Need to collaborate with stakeholders to gather requirements, design scalable solutions, and ensure design and build with quality . The role involves technical oversight, team mentorship, and maintaining system performance and security. Additionally, you need to stay updated Veeva CRM / Veeva VAULT CRM / Salesforce / AWS advancements to guide best practices. This position is crucial for aligning Veeva CRM / Veeva VAULT CRM / Salesforce / AWS discovery , solutions and implementations with business objectives. Responsibilities Governance · Establish and maintain a complete asset inventory across the platform estate — AWS accounts and services, Veeva VAULT CRM / Veeva CRM applications, Salesforce applications, CMS themes and plugins, API Led Integrations, Software licenses, and related digital assets — ensuring accuracy, ownership, and lifecycle tracking. · Define and enforce ways of working with stake holders , including engagement models, quality standards, SLAs, and delivery accountability. · Drive AI-native ways of working and own the supporting toolset — skill sharing, AI agent hosting and Impact assessment , MCP servers, Security management, and related developer tooling — to make AI a default part of how teams deliver. · Ensure compliance with security, data privacy, and regulatory requirements across all platforms and vendor deliverables. Platforms · Own the technical architecture across Veeva CRM / Veeva VAULT CRM , Salesforce , and AWS, ensuring scalability, security, performance, and maintainability. · Proactively manage vendor technology product releases : analyse release notes, remediate impacts where needed, and actively review new features. · Assess new capabilities and come back with clear proposals to leadership and product teams on what to adopt, defer, or ignore. Innovation · Help drive prototyping of new ideas, tools, and platform capabilities to validate value quickly. · Drive automation across operations, the SDLC, and CI/CD pipelines to improve speed, reliability, and developer experience. · Help execute the AI engineering strategy horizontally across all platforms, ensuring consistency and shared capability. · Drive AI adoption across the delivery teams and product management stakeholders, embedding AI into day-to-day delivery and decision-making. Operations · Define and run the support model , ensuring issues are triaged, escalated, and resolved within agreed service levels. · Own access management and operational controls across platforms, balancing security with team productivity. · Monitor platform health, manage incidents, and drive root-cause resolution and preventative improvements. Required Qualifications · Proven software engineering background with hands-on delivery experience. · Strong, demonstrable expertise with AWS (accounts, architecture, security, and operations). · Solid experience with the Veeva / Veeva VAULT platform / Salesforce ecosystem. · Track record of leading global projects and coordinating distributed, multi-vendor teams. · Experience defining technical architecture and platform governance at scale. · Excellent communication and stakeholder-management skills across technical and business audiences. Education Requirement: Bachelor’s degree in computer science / information systems or equivalent technical field from a recognized University or Institute. Required Experience and Skills: • 10+ years of relevant experience IT Implementation and managing large scale project delivery. • 5+ years of experience in managing delivery team of Salesforce / Veeva / Veeva VAULT certification / AWS ( like as Veeva CRM , Veeva EVENT , Veeva Engage, Veeva Nitro, Veeva Open data, Veeva Promomat, MIS , AWS services, Salesforce Service cloud, Salesforce Experience cloud, Salesforce Data cloud, Salesfroce Sales cloud, Salesforce Marketing cloud, Salesforce Health cloud, Salesforce Agentforce etc ) preferably emphasis more on Pharma domain CRM and Cloud services landscape. • Exposure or experience on GenAI / Agentic AI models , concepts or implementations exposure is nice to have . • Must have proven track record on Salesforce / Veeva / Veeva VAULT / AWS Platform and services. • Prior experience working effectively within a global team, taking strategic direction from leadership and considering inputs from team members. • Should have Salesforce / Veeva / Veeva VAULT / AWS configuration and build working and implementation experience. • Proficiency on Veeva on-line and offline mode ( preferably iRep application) • Having knowledge on UI / UX is preferable. • Strong background in Salesforce / Veeva / Veeva VAULT / AWS configuration, customization, build and integration over API is required. • Exposure on Java SDK, GitHUB , GitHUB Action is preferable. • Pharma domain experience is nice to have. • Salesforce / Veeva / Veeva VAULT / AWS is also preferable / nice to have. • Experience in mentoring and leading technical teams. • Should have strong understanding and working experience in Agile methodology. • Demonstrated ability to work with stakeholders to gather requirements and deliver solutions on-time. • Should proficient enough to manage multi-vendor environment. • Strong analytical and problem-solving abilities to design effective solutions • Excellent verbal and written communication skills for effective collaboration with team members and stakeholders • Ability to manage project timelines, resources, and deliverables • Ability to stay updated with the latest Salesforce / Veeva / Veeva VAULT / AWS features and best practices