Hiring now - End User Computing Engineer

Key Responsibilities • Provide onsite and desktop support services to end users • Receive, prioritize, troubleshoot, document, and resolve end-user incidents and service requests within agreed SLA timelines • Escalate unresolved incidents to appropriate resolver groups or third-party vendors where necessary • Perform desktop/laptop imaging and re-imaging activities • Support device deployment, replacement, and technology refresh exercises • Conduct asset inventory verification and asset management activities • Update and maintain accurate incident and service request records within the ticketing system • Create, update, and maintain work instructions, operational procedures, and technical documentation • Ensure compliance with IT policies, security standards, and operational procedures • Provide support for Microsoft Windows and Microsoft Office 365 related issues • Support users across different customer sites and locations as required • Participate in operational standby, shift rotations, and extended support coverage when required Requirements Education & Experience • Minimum ITE or Diploma qualification in Information Technology, Computer Engineering, or related discipline • Minimum 1 year of experience in desktop support or IT helpdesk environment • Minimum 1 year of hands-on experience supporting: • • Microsoft Windows 10/11 • Microsoft Office 365 Technical Skills • Demonstrated knowledge in supporting desktops, laptops, printers, and related peripherals • Familiarity with ticketing systems and ITSM processes is preferred • Experience performing remote support using remote access tools will be advantageous • Knowledge of basic networking and troubleshooting concepts is preferred Communication & Soft Skills • Clear spoken and written English communication skills • Good interpersonal and customer service skills • Strong coordination and organizational abilities • Ability to prioritize tasks effectively and work with urgency in a fast-paced environment • Ability to communicate effectively with team members, management, and end users