Outlet Operation Manager

Key Responsibilities Business Performance & Results • Take ownership of outlet business performance including revenue, profitability, and operational stability. • Monitor key performance indicators and implement actions to improve business results. • Identify operational issues and implement corrective measures when necessary. Marketing & Customer Growth • Plan and execute outlet-level marketing initiatives aligned with HQ strategy. • Drive customer engagement, repeat visits, and local promotional activities. • Support customer relationship development and customer retention initiatives. Team Leadership & Staff Development • Lead, supervise, and motivate outlet staff to maintain operational standards. • Develop and train team members to maintain consistent service quality. • Support the development of supervisors or assistant managers within the team. Outlet Operations Management • Ensure smooth day-to-day operations and maintain service standards. • Manage staffing, scheduling, and labour productivity effectively. • Maintain outlet environment, safety standards, and customer experience. Data Awareness & Reporting • Prepare and submit operational reports including monthly performance reports. • Monitor business trends and explain performance fluctuations when necessary. • Use operational data to support decision-making and performance improvement. Compliance & Operational Standards • Ensure compliance with company operational policies and regulatory requirements. • Maintain safety, hygiene, and operational standards at all times. Requirements • Minimum 3–5 years of experience in outlet or store management, preferably in entertainment, hospitality, F&B, nightlife, or retail environments. • Proven ability to manage outlet operations and deliver business performance results. • Experience executing outlet-level marketing or promotional initiatives. • Strong leadership skills with the ability to manage and develop teams. • Comfortable working with operational data and performance reporting. • Strong problem-solving and decision-making abilities. • Ability to work in a fast-paced entertainment or service environment. Ideal Candidate Profile We are looking for managers who: • Take ownership of outlet performance, not just daily supervision. • Are comfortable making operational and business decisions. • Can lead teams and maintain stable store operations. • Are proactive in improving outlet performance and customer experience.