Senior Executive / Executive, Sales Operation Support

Job Description: • Identify customer needs and business opportunities to support revenue growth. • Prepare and maintain quotations, proposals, RFQs, tenders and other related documentation in accordance with Company SOPs. • Support Outdoor Sales and Key Account Managers in the implementation, execution and management of new and existing customer accounts. • Coordinate the onboarding and handover of accounts to relevant departments, and ensuring all post-sales activities and service commitments are properly communicated and implemented. • Support Network related rate requests and work towards providing the optimum cost • Build a strong client relationship and manage a portfolio of existing and potential customers • Coordinate with different departments and act as the customer’s point of contact to ensure all matters are handled appropriately. • Identify and reduce all business and financial risks through effective implementation and monitoring of controls. • Ensure compliance with internal controls, audit requirements, and customer data confidentiality standards. • Ensure CRM is accurately updated in a timely manner and maintain proper updating of rates in CargoWise (operating system). Job Requirements: • At least 2 - 4 years of experience in sales support in logistics / freight industry or similar roles • Strong communication and interpersonal skills, and ability to build positive relationship with all stakeholders • Proven knowledge of freight forwarding processes and industry jargons and regulations • Organised with an attention to detail • Proactive and a problem-solving mindset, with ability to work in a fast-paced environment • Prior hands-on experience using CargoWise is highly preferred / a strong advantage.