Service Sales Engineer

Roles & Responsibilities • Lead, mentor, support and motivate a team of Service Department. • Provide Service Sales proposal focusing on customer’s needs. Upgrades, Retrofits, Service Agreement and Support, Spare Parts, Technical training. • Own and drive Annual Maintenance Contract (AMC) renewals – tracking contract expiry pipelines and proactively engaging customers ahead of renewal dates to minimize lapses in coverage. • Develop excellent relationship with customers. • Identify and pursue new business opportunities within existing and potential customer accounts. • Analyse market trends and customer need to adapt and refine proposals / strategies for system improvement. • Understand customer needs and develop customised service solutions. • Ensure customer satisfaction by promptly addressing any concerns or issues. • Prepare regular sales reports, forecasts, and performance metrics. • Prepare annual service sales budget and rolling monthly/quarterly forecasts across AMC, retrofit, and spare parts revenue streams, tracking actual performance against budget and flagging variances early. • Make recommendations and solutions to enhance effectiveness. • Negotiate upgrades,service contracts and agreements with customers, ensuring favourable terms for both parties. • Collaborate to review and finalize contracts. • Ensure that all sales activities comply with company policies and industry regulations. • Maintain accurate records of sales transactions, contracts, and customer communications. • Act as the key point of contact for the customer on all commercial matters relating to AMC, retrofit, and spare parts – ensuring a single, consistent point of contact for pricing, contract, and order-related queries. Requirements The person: • · Diploma or bachelor’s degree in business, engineering, or a related field • Proven trackrecord of success in service sales, with at least 5 years of experience • Strong leadership and team management skills • Exceptional communication and negotiation abilities • Excellent problem-solving and analytical skills. • Dynamic and results-oriented