F&B Crew, Service

ROLE OVERVIEW: The F&B Service Crew is responsible for delivering friendly, efficient, and high‑quality service to customers. The role requires a customer‑oriented mindset, teamwork, good personal grooming, and the ability to work on rotational shifts in a fast‑paced environment. Our restaurant maintains a strict no‑pork, no‑beef, and no‑alcohol policy . We are committed to offering a menu that aligns with our values and customer preferences, ensuring a respectful and inclusive dining experience for all. KEY RESPONSIBILITIES: Customer Service · Greet customers warmly and attend to their needs in a polite and professional manner · Take orders accurately and provide product knowledge when required · Serve food and beverages according to service standards · Handle customer feedback or complaints calmly and escalate when necessary · Ensure a positive dining experience for all customers Operations & Service Support · Assist with opening and closing duties · Maintain cleanliness of dining areas, counters, and service stations · Support kitchen or bar team when required · Follow food safety, hygiene, and workplace safety standards at all times · Comply with company SOPs and service guidelines Teamwork · Work closely with team members to ensure smooth operations · Be flexible to assist in different service areas when required · Communicate clearly with supervisors and colleagues Job Requirements Skills & Attributes · Customer oriented with a positive attitude · Good communication and interpersonal skills · Able to work well in a fast paced environment · Team player with willingness to learn · Responsible and punctual Grooming & Professionalism · Good personal grooming and hygiene standards are required · Neat appearance as per company grooming guidelines Experience · Previous F&B or service experience is an advantage · Entry level candidates are welcome; training will be provided · Possess a valid Food Hygiene Certificate (or willing to obtain one)