Customer Service Representative (Fresh Graduates Welcomed)

RESPONSIBILITIES: • Ensure accurate and timely processing of customers’ repair orders and quotations in the ERP system • Act as the primary point of contact to resolve customers’ issues, complaints, and enquiries related to repair orders, shipment and service requirements • Monitor repair order status in the ERP system and coordinate with Repair, Planning, Warehouse/Logistics teams to ensure repair completion and delivery commitments are met • Work closely with planners and cross-functional teams to ensure smooth and timely fulfilment of customer requirements and commitments • Coordinate with warehouse personnel to ensure accurate picking, packing, and timely dispatch of customer shipments • Prepare shipping documents for COHU and 3PL warehouse shipments in compliance with customer and shipping requirements • Arrange shipment bookings with approved couriers and freight forwarders to meet customer delivery commitments • Maintain and ensure accuracy of customer information, order details and shipment records in the ERP system • Monitor and expedite the return of defectives from customers to support timely repair turnaround • Verify billing accuracy, generate operational reports and monitor 3PL inventory levels and replenishment activities to support business requirements • Support continuous improvement initiatives to enhance customer service processes and operational efficiency • Perform any other duties or projects assigned by the Team Leader REQUIREMENTS & QUALIFICATIONS: • Fresh graduates are welcome to apply. • Diploma in Business Management, Logistics with 2-4 years of relevant customer service and/or logistics experience, preferably within the semiconductor industry. • Good understanding of supply chain and RMA processes. • Working knowledge with ERP systems will be an advantage. • Strong coordination, communication and interpersonal skills. • Good team player with ability to work independently and manage priorities effectively. • Proactive attitude with a strong willingness to learn, develop new skills and undergo training.