Supervisor

Job Summary • Lead club operations to deliver efficient service and a positive guest experience. Support and coach team members, manage inventory and cash transactions, and assist in operational planning to ensure smooth service flow and resolve issues promptly. Responsibilities • Deliver prompt, efficient service to guests while representing the company positively • Complete opening and closing duties accurately and on schedule • Support and encourage team members in executing daily tasks effectively • Monitor club operations including inventory management, beverage service quality, cash transactions, comps, and voids • Assist the Operation Manager in deploying staff, managing drink flow, and maintaining service sequence across all shifts • Resolve service disruptions and guest complaints quickly and professionally • Coach and develop team members by providing ongoing performance feedback to improve effectiveness • Monitor staff performance to identify training needs and growth opportunities • Respond to guest inquiries and provide informed recommendations • Perform additional duties as assigned Preferred competencies and qualifications • Minimum 2 years’ experience managing club operations and leading teams • Strong passion for hospitality and lifestyle sectors, committed to long-term career growth • Proven ability to develop people’s skills and solve problems positively with a can-do attitude • Effective time management and communication skills • Collaborative team player who genuinely cares about team and guest experience