Cleaning Operation Manager

Key Responsibilities • Oversee, coordinate, and manage day-to-day cleaning activities across multiple locations. • Ensure each site is adequately staffed and schedules are properly arranged. • Carry out routine site audits and quality checks to maintain service standards. • Address operational challenges quickly, including urgent or after-hours issues. • Lead, guide, and mentor supervisors and cleaning personnel to ensure strong performance. • Monitor attendance, discipline, and compliance with company policies. • Provide hands-on coaching and track staff performance consistently. • Assist in hiring and assigning new cleaners to various sites. • Serve as the primary contact for clients on all operational matters. • Respond to client feedback or complaints promptly and professionally. • Develop and maintain positive relationships to support client satisfaction and retention. • Conduct regular site check-ins and update management on client-related matters. Requirements: • A Diploma or equivalent educational background is preferred. • At least 3 years of relevant experience in cleaning, housekeeping, or operational roles. • Strong leadership abilities with good communication and problem-solving skills. • Capable of working independently while managing multiple responsibilities in a fast-paced environment. • Competent in using Microsoft Office applications such as Excel, Word, and Outlook.