Product Delivery Officer (1 Year Contract)

In this role, you will be working on the product delivery function of the New Business / Policy Services team. You will report to the Product and Project Manager and be responsible for the smooth roll-out of new products. This includes covering the New Business/ Policy Services function and ensuring that new product roll-outs are defect-free and highly automated. Job Description: Work with the project workgroup in rolling out new products: • Represent New Business Admin/ Policy Services team in project meetings: - Understand new product features and how it can be operationalised. - Support in enhancements required to facilitate smooth operationalisation of new product features - Work with the project workgroup to negotiate system enhancements for highly automated processes. • Collaborate with internal New Business Admin/ Policy Services teams to develop and submit business requirements, ensuring operational needs are met.: - Analyse product features, make recommendations, and align with team and stakeholders on business requirements. - Finalise processes with New Business Admin/ Policy Services stakeholders. • Work with technology team on UAT test plans and UAT output review and sign off: - Provide UAT test scenarios to ensure that the end-to-end Policy Services journey are tested. - Perform thorough verification of the UAT test output to ensure defect-free roll outs. - Prepare and conduct training on the new products for New Business/ Policy Services teams • Monitor post implementation progress to ensure smooth product roll out: - Escalate system errors found to project team for resolution timely and collaborate with New Business/ Policy Services stakeholders on interim solution. • Document business/handling rules of products launched in the existing SOP/User guides. Who we are looking for: Competencies & Personal Traits • Keen learner and able to work independently • Customer-oriented, with good interpersonal and communication skills • Meticulous, able to process requests with accuracy and meet service standards • Problem solving skills • Proficient in MS Office • Possesses a digital mindset. Able to appreciate and apply digital tools to processes for efficiency. • Able to perform under tight timelines and pressure. Experience • Knowledge on Life, ILP and term insurance plans. • Experienced in UAT testing • Knowledge across New Business/ Policy Services functions. • Experienced in product development/implementation processes • Experienced in digital submissions processes