Customer Service Executive

About us Cogent Holdings Pte Ltd and its subsidiaries started providing point-to-point cargo transportation with a small fleet of trucks in the 1960s. Today it has grown into one of Singapore's leading logistics management service providers and a highly regarded company with a broad-based clientele that ranges from large local companies to multinational companies. The Customer Service Executive will be responsible to process shipping documentation and billing to customers. Key responsibilities • Lead a team of customer service staff to process order requests from customers • Engage with customers to resolve feedback to ensure high level of customer satisfaction • Perform monthly billing to customers • Handle customers' billing queries • Monitor and forecast inventory movement • Liaise with customers on inventory and other administrative and customer service duties • Liaise with internal departments, vendors and third parties to process order requests from customers • Maintain all shipping and tracking records of customer inventory and movement accurately • Develop, maintain and submit a variety of reports periodically or as and when required • Attend to customers' requests to ensure customer satisfaction and retention Requirement • Diploma or equivalent in logistics, supply chain management, business administration or related field • Minimum 2 years of experience in shipping documentation and billing role in a 3rd party warehouse • Good communication and interpersonal skills, with the ability to interact effectively with customers, colleagues and external partners Benefits • Work on alternate Saturday • 2 ways transport from Jurong East MRT • Daily meal subsidy • In-house gym • Dental, medical, insurance benefits