IT Analyst, Operation Support (Must Have Amazon RDS for PostgreSQL

Job Description Key Responsibilities - Daily Job Health Checks – Conduct daily monitoring of batch jobs and system processes to ensure operational stability - Log Analysis & Stakeholder Collaboration – Extract relevant logs for failed jobs and collaborate with Business System Analysts (BSAs) to discuss failures and coordinate necessary catch-up activities - Knowledge Base Documentation – Document job failures, root causes, and resolutions to build a comprehensive knowledge base for future reference - Post-Patching Verification – Verify system stability and job execution following monthly server patching, and coordinate necessary follow-up actions - Job Execution Support – Execute SQL pipelines and ad-hoc jobs as requested by BSAs or developers, following provided instructions and procedures - Job Configuration – Configure new batch jobs by creating properties files and Quartz scheduler flows based on standard documentation and guidelines provided by BSAs - Unix/Linux – Possess working knowledge of fundamental Unix commands for system checks, file management, and operational tasks - Project Reporting Support – Assist project teams in preparing monthly operational and performance reports - Ticket Management & Follow-Up – Monitor Jira tickets and proactively follow up with BSAs and Project Managers (PMs) on outstanding issues and service requests - Documentation Support – Assist in creating and maintaining operational documentation, standard operating procedures (SOPs), and technical guides etc as required - Connectivity & Security Operations – Perform Controlled File Transfer (CFT) connectivity testing, execute encryption and decryption processes using tools such as SLIFT and PGP, and support cutover activities for connectivity configurations Qualifications Education & Experience - Diploma in Computer Science, Information Technology, or related discipline - 1–3 years of relevant experience in IT operations, system administration, or batch job support Technical Skills - Operating Systems: Working knowledge of Unix/Linux commands and basic system administration - Database: Familiarity with SQL and database operations - Job Scheduling: Understanding of job scheduling tools (e.g., Quartz, Cron) - File Transfer: Experience with secure file transfer protocols and CFT operations - Ticketing Systems: Proficiency in Jira or similar incident/request management tools - MS Office: Competent in Excel, Word, and PowerPoint for reporting and documentation Soft Skills - Strong analytical and problem-solving abilities - Good communication skills (written and verbal) for stakeholder engagement - Detail-oriented with ability to document processes clearly - Ability to work independently and collaboratively within a team - Proactive, resourceful, and result-oriented with a "can-do" attitude - Good time management skills and ability to handle multiple priorities Preferred Qualifications - Knowledge of ITIL processes (Incident, Problem, Change Management) - Experience with encryption/decryption tools and security protocols - Familiarity with batch processing frameworks and automation tools - Understanding of system patching and maintenance procedures